Volkdata Privacy Policy

Last Updated: July 15, 2025

1. Introduction

Welcome to Volkdata. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have in connection with that information.

This policy applies to all users of our website, https://volkdata.com, and all associated services (collectively, the "Service"). By using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

For the purposes of this policy, Volkdata is the "data controller" of your personal information. We have appointed a Privacy Officer who is responsible for overseeing our privacy practices. If you have any questions, you can contact them at the details provided in Section 12.

2. What Information We Collect

2.1. Information You Provide to Us

• Account and Profile Information: When you register for an account, we collect your name, email address, and password.
• Payment Information: When you subscribe to a paid plan, our third-party payment processor (e.g., Stripe) will collect your payment card information. Volkdata does not store your full credit card number.
• Communications: If you contact us for customer support, provide feedback, or respond to surveys, we will collect the information you include in those communications.

2.2. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Service. This includes your IP address, browser type, operating system, the pages you visit, the features you use, the time and date of your access, and how long you spend on our pages. We use this information to maintain and improve our Service.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate and personalize the Service. Cookies help us understand usage patterns, manage user sessions, and deliver relevant information. For more details, please see our "Cookies and Tracking Technologies" section below.

3. How and Why We Use Your Information

We use your personal information only for specific purposes and with a valid legal basis under applicable data protection laws.

To Provide and Maintain the Service (Performance of a Contract):

• To create and manage your account.
• To process your subscription payments.
• To provide you with access to the data and features you have requested.
• To respond to your support requests and inquiries.

To Improve Our Service (Legitimate Interests):

• To analyze usage data to understand how our Service is used, which helps us improve features and functionality.
• To monitor for security threats, fraud, and violations of our Terms of Service.

For Marketing and Communications (Consent):

To send you updates about new products, special offers, or other information we think you'll find interesting. We will only send you marketing communications if you have explicitly opted-in to receive them. You can opt-out at any time.

4. How We Share Your Information

We are committed to your privacy and do not sell your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

• With Service Providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, and email delivery. We have contracts in place that require these providers to protect your information and only use it for the specific services they provide to us.
• For Legal Reasons: We may disclose your information if we believe it is required by law, such as to comply with a subpoena, legal process, or government request.
• In a Business Transfer: If Volkdata is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in control.

5. Your Data Protection Rights

We apply the same high standard of data rights to all our users, regardless of location. You have the following rights concerning your personal information:

• The Right to Access: You can request a copy of the personal information we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete information about you.
• The Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to certain legal exceptions (e.g., where we need to retain it to comply with a legal obligation).
• The Right to Data Portability: You can request your data in a structured, machine-readable format to transfer it to another service provider.
• The Right to Object to Processing: You have the right to object to us processing your personal information based on our legitimate interests.
• The Right to Withdraw Consent: Where we rely on your consent for processing (like for marketing), you can withdraw that consent at any time.
• The Right to Opt-Out of Sale or Sharing: We do not "sell" your data in the traditional sense. However, under California law, using certain advertising cookies may be considered "sharing." You have the right to opt out of this activity.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact our Privacy Officer at privacy@volkdata.com. We will respond to your request within 30 days.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include encryption and access controls. We also have procedures to deal with any suspected data breach and will notify you and any applicable regulator where we are legally required to do so.

7. Data Retention

We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for. This means we will retain your information while you have an active account with us. After you close your account, we may retain your information for a limited period to comply with our legal, tax, or accounting obligations.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one you reside in, including Canada and the United States, where our servers and service providers may be located.

We take steps to ensure your data is protected when transferred. For users in the European Economic Area (EEA), we rely on the European Commission's adequacy decision for Canada, which recognizes Canadian law as providing an adequate level of data protection. For transfers to other countries, we use safeguards like Standard Contractual Clauses.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to help our Service function, analyze performance, and personalize your experience.

• Strictly Necessary Cookies: These are essential for you to browse the website and use its features.
• Performance Cookies: These collect information about how you use our website, like which pages you visited.
• Functional Cookies: These are used to remember choices you've made (such as your username).
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

10. Children's Privacy

Our Service is not intended for or directed at children under the age of 16, and we do not knowingly collect personal information from them. If we learn that we have collected information from a child under 16, we will take steps to delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at:

Email: support@volkdata.com
Address: 2967 Dundas St. W. #69 Toronto, ON M6P 1Z2